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Frequently Asked Questions
What is the delivery cycle of the products ?
The delivery cycle for standard models is 30-45 working days; for customized products, it depends on the customization difficulty and production schedule, usually 45-60 working days. The specific time is subject to the contract agreement.
Have the products passed international certifications? Which countries and regions are they applicable to?
All our products have passed international certifications such as CE, ISO 9001, and EPA. Some products can provide GOST, CSA and other certifications according to the needs of the target market, applicable to most countries and regions around the world including Europe, North America, Southeast Asia, the Middle East, and Africa.
Do you provide product installation and operation training services?
Yes. We can provide online video training or send professional engineers to the customer’s site for installation, commissioning and operation training. The training content includes equipment operation, daily maintenance, troubleshooting, etc. The travel expenses for on-site training shall be borne by both parties through negotiation.
How to purchase spare parts for the equipment? What is the delivery cycle of spare parts?
Customers can submit spare parts requirements through the official website, email or account manager, and we provide original genuine spare parts. The delivery cycle for regular spare parts is 7-15 working days, and for special spare parts, it depends on the production situation, usually 15-30 working days.
What are the transportation methods for the equipment? Are you responsible for customs clearance?
The transportation method is sea freight. We will recommend the optimal solution based on the size, weight of the equipment and the customer’s needs. We can assist customers in handling export customs declaration procedures and provide a complete set of customs clearance documents (commercial invoices, packing lists, bills of lading, certification certificates, etc.). For customs clearance in the importing country, customers can entrust our cooperating freight forwarders or handle it by themselves.
Do you have overseas after-sales service outlets?
We have cooperative after-sales service outlets in key markets such as Southeast Asia, the Middle East and Africa, which can provide fast-response maintenance services. For areas without outlets, we provide remote technical support and can send engineers to provide on-site services according to needs.
How to confirm whether the equipment is suitable for my construction project?
You can provide specific requirements of the construction project (such as operation type, workload, working conditions, etc.). Our sales engineers will recommend suitable equipment models according to your needs and provide equipment performance test reports or case references to ensure the equipment meets the project requirements.
What is the packaging method of the equipment? Can it prevent damage during transportation?
The equipment adopts standard export packaging: the whole machine is wrapped with anti-rust film, vulnerable parts are equipped with buffer protection, and large equipment is fixed in nude packaging (equipped with anti-skid and anti-collision devices) to ensure no damage caused by jolting or collision during transportation.
What languages are supported for the equipment operation manual and maintenance manual?
Chinese and English versions are provided by default. Additional multilingual versions such as Spanish, French, Arabic, and Russian can be provided according to customer needs. The manuals will be delivered with the equipment, and electronic versions can also be downloaded through the official website.
Is the equipment compatible with third-party spare parts and tools?
We recommend using original spare parts to ensure equipment performance and safety. Some spare parts of general specifications (such as filters, lubricating oil) are compatible with third-party products that meet international standards. It is recommended to provide the specification parameters of third-party spare parts before use, which will be confirmed for compatibility by our engineers.
Are there preferential policies for bulk equipment purchases?
Yes. For customers making bulk purchases (usually 3 or more units in a single purchase), we can offer price discounts, free upgrades of some configurations, complimentary packages of vulnerable parts, and other value-added services. The specific preferential policies need to be determined through negotiation based on the purchase quantity and equipment model.
Is the equipment compatible with the fuel standards of the target country? Can you provide compatibility certification?
Our equipment is compatible with mainstream global fuel standards (such as European EN 590, US ASTM D975, Chinese GB 19147, etc.). The fuel specifications of the target country shall be informed when placing an order, and we will adjust engine parameters in advance to ensure compatibility. A fuel compatibility test report can be provided according to customer needs as a compliance basis for customs clearance and use.
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